Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Barb52
Level 8

Re: Foxnews - Unexpected Errors

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It's NOT FOX, It's you Roku. Everything else works find EXCEPT Fox News.  You tried last year to remove FOX from your platform, but so many threatened to cancel Roku, you backed off.  Now you're just making it impossible to watch.  SHAME ON YOU!!  Didn't expect Roku to show bias.  Now you're no different than Twitter!!

IvanDomzet
Level 8

Re: Foxnews - Unexpected Errors

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It’s a Fox issue on all platforms. Fire up the Fox app on your phone.

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Markmil1
Level 8

Re: Foxnews - Unexpected Errors

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Negative.  Works on my phone and as mentioned straight with my smart TV...

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NWilliamWallace
Level 7

Re: Foxnews - Unexpected Errors

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I'm a TV Video Engineer and did some testing.  I first tried all other news channels and none had this co-channel, "ghosting" interference.  Even FOX Business channel doesn't have it.  Then tried many other channels.  It did it on my older, 4K, 70" Samsung.  I had a planned purchase of a new Samsung, 8K TV and it does the same thing.  Re-setting the unit clears up lip-sync issues, garbled audio and video freezing as they often occur, but not the co-channel interference problem.  The FCC has control over this problem when it comes to over-the-air transmission.  It would be interesting to see if they can solve this problem.  FOX's signal comes in fine via Apple TV, Haivision and other platforms.  So, if it the signal was leaving FOX bad, it would be bad everywhere.  I have narrowed the problem down to a Roku problem.

Barb52
Level 8

Re: Foxnews - Unexpected Errors

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Thank you.....It hasn't happened in the last week.  I did send a complaint to the FOX link that ROKU provided.  Just keeping my fingers crossed!  

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Diana1451
Level 7

Re: Foxnews - Unexpected Errors

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I have similar problems with my Fire stick. I seriously would believe that was political, but then Roku started acting up. Aggravating!

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oldbreezy
Level 9

Re: Fox News??

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It's not conspiracy, it's fact.  The Fox News app works on every other device and platform I have, just not Roku (which is a problem bc I stupidly bought Roku TVs), and this is an ongoing problem.  Many of us have tried the requested fixes, to no avail.  This has been going on for months in the run up to the election, and with all of the big tech manipulation, you frankly can't blame us for wondering.  

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oldbreezy
Level 9

Re: Fox news audio stops

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It's not limited to Comcast, I have Spectrum...

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oldbreezy
Level 9

Re: Foxnews - Unexpected Errors

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To clarify, the audio problem has been resolved...for the past 6 weeks or so, the app won't retain login credentials, so after the free preview expires it requires sign in, and just keeps doing that.  What are the odds?

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jrseattle
Level 7

Re: Foxnews - Unexpected Errors

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Why does not someone from Roku work directly with Fox News to fix this? 

It is obviously a persistent problem based on all the posts.

I assume Roku regularly works directly with content providers.

I think Roku should do better than "not my problem."

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