Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jedispork
Level 7

Fox shows won't play on Hulu (roku only)

Hello,

I've had this issue for about 6 months. Any fox show on hulu will play whatever intro ads and then crash back to the roku home screen EVERY TIME. I sent emails back and forth to hulu for about a month and could only get the same generic trouble shooting steps from their support.

I use hardwired and my connection speed is fine. We have also tried removing all devices from our hulu account and the problem remains. This issue will occur on every roku 3 we own even if we move it to another house and connection. I also tried roku support but didn't find any help there either.

I'm thinking there is some kind of glitch on my hulu or roku account. Not sure who is at fault here. Fox shows play fine on any other device that I use. I guess the only other thing I can do is get rid of my roku boxes or try to create another hulu account. However I don't feel like maintaining another email or jumping through hoops just so I can watch hulu fox shows on my roku.

thanks
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48 Replies
knuckle
Level 7

Re: Fox shows won't play on Hulu (roku only)

I watch Fox programs on Hulu all the time .. have you tried the remove/reboot/re-add ?
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
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dfgsrzwer
Level 7

Re: Fox shows won't play on Hulu (roku only)

I don't know if this makes a difference or not, but I have the no-ad version of Hulu and Fox shows play fine for me (other than none ever show up in my queue and I have to manually open up the shows in my Favorites menu to see if a new episode is available).

Removing and rebooting and re-adding Hulu may work, but if it is only Fox shows doing this something else is more likely a problem.
Charter Spectrum 60; d-link dual band router
Roku 4210, 3710; Xbox One, 360; Samsung BD player
Samsung tablet; Windows Vista laptop; LG phone
Toshiba DVD-R; Sony AVR; Panasonic AR
1080p and 720p TVs
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jedispork
Level 7

Re: Fox shows won't play on Hulu (roku only)

thanks for the advice. I have tried the removing and rebooting as well. As I mentioned before this happens on ALL the roku boxes tied to my account. We also upgraded to the ad free hulu a while back and the problem continues. It will crash to the home screen after the small intro clip for the show plays. In other words the show will crash within a second of playing the actual episode and blank out back to the home screen on roku. No error messages etc.
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dfgsrzwer
Level 7

Re: Fox shows won't play on Hulu (roku only)

The only thing I can think of (and this is WAAAAAY out there) is that Hulu's stream of current season Fox shows have a local station "bug" in the corner, and for some reason your local one may be affecting the stream.

Current ABC shows have this as well. Do ABC shows work for you? By coincidence, all the ABC shows lately* for me are showing local affiliates from hundreds if not thousands of miles away from me (Utah, Oklahoma, etc).

*starting last week
Charter Spectrum 60; d-link dual band router
Roku 4210, 3710; Xbox One, 360; Samsung BD player
Samsung tablet; Windows Vista laptop; LG phone
Toshiba DVD-R; Sony AVR; Panasonic AR
1080p and 720p TVs
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jedispork
Level 7

Re: Fox shows won't play on Hulu (roku only)

This has been going on for over 6 months but thats the best guess I've heard so far as to what could be going on. I checked again and it happens on any fox show that I try. ABC shows work fine for me.

I've posted a small clip in case anyone wants to see exactly whats happening and why I've been so frustrated with this. I might try hulu support one last time and send them the video along with the possibility that my local could be bugged. I've pleaded with them many times that there is most likely a glitch in my account but they still insist on me doing network speed tests and resetting my roku over and over again.

I'm going to request respectfully that my problem be sent to a advanced support specialist if there is such a thing.

https://youtu.be/vNL0jjzZzGk
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Basil
Level 10

Re: Fox shows won't play on Hulu (roku only)

Your clip shows the Fox show, "The Last Man on Earth" s2e12 "Valhalla." I just launched and played it on my Roku 3 (4200). It played the ad, then the episode started. I didn't watch the episode, but I did confirm I passed the ads, then the episode began playing. That exhibits behavior different than yours.

I repeated the test on my Roku HDMI Streaming Stick (3500), then on my Roku 2 XS (3100). It worked the same. So, on three different devices, it played.

So, let's we need to find what it is about your devices and your accounts that is the problem, or at least, perform enough trouble shooting steps that resolves it adequately.

First, bear with me on this. Troubleshooting steps often require exact steps performed in an exact order. So, please be as explicit in your responses as the troubleshooting steps are. The order of things matters. All the steps matter.

Now, with that out of the way, let's look at your situation.

There is something about your Roku account, Hulu account, devices, or some combination of those. So, let's start over.

Go to each Roku and remove the app. Then reboot each Roku. Confirm Hulu isn't on each Roku.

Go to your Hulu account page on your browser (https://secure.hulu.com/account). Under "Manage Your Devices" remove all the Roku boxes. Remove any other devices (phones, tablets, set top boxes, TVs) that you no longer use.

Log out of Hulu.

Log back in to Hulu and confirm that there are no Roku devices tied to your account.

Next, go to a different device (non-Roku) and attempt to watch the "Valhalla" episode. Ensure the ad plays and the episode begins (up to the picture of Phil2).

Next, go to your most-used Roku and add the Hulu app. Link it to your account and verify the "Valhalla" episode plays.

Let us know what happens.
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Previous:
Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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dfgsrzwer
Level 7

Re: Fox shows won't play on Hulu (roku only)

Respectfully Basil, I'm pretty sure there is something really screwy going on that removing and re-adding the app cannot solve. If it is ONLY happening with Fox shows, and only on Roku devices, it has to be the specific feeds to his account that are problematic.

I'm not saying it definitely won't solve the problem, but I would be really surprised if it did. I guess he has nothing to lose (except time it would take to set up the accounts again on all his other devices).

I just looked at his video. I still think it is the local affiliate bug causing the problem. Interestingly, I have that series in my favorites but it never shows in my queue like it does in his.

Sidenote and completely off topic...
Why does the OP have both HBO Now and HBO Go installed? HBO Now has the same content as HBO Go. In fact, I was under the impression HBO Go needed a cable subscription to use, which means he is paying twice for the same content.
Charter Spectrum 60; d-link dual band router
Roku 4210, 3710; Xbox One, 360; Samsung BD player
Samsung tablet; Windows Vista laptop; LG phone
Toshiba DVD-R; Sony AVR; Panasonic AR
1080p and 720p TVs
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jedispork
Level 7

Re: Fox shows won't play on Hulu (roku only)

I didn't try to unlink before because I didn't want to set everything back up. However I went ahead and did that with everything. Removed all devices from my hulu account. Removed hulu from my roku account. As I've done many times already. Did a factory reset on the box I used to test. Everything should be clean but the problem remains. Added hulu to my bluray player after all this and it works fine there.

I had asked hulu once before if I could do a reset on my account to make it like new but they went back to having me remove devices. I've also tried removing all my favorites from hulu and changing the time zone on my roku. nothing works. I have roku 3's and not sure if a different model would fix the problem.

edit: my wife had both the hbo channels added. quite sure she only pays for one. I need to go through and remove some of the un used channels my family has put on
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knuckle
Level 7

Re: Fox shows won't play on Hulu (roku only)

hey Jedi -- check your inbox
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
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