Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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zcherve
Level 7

Fox Sports Go won't play live programming

After logging in with my TV provider, I select a "live now" program but when trying to retrieve the program, it comes back with a "something went wrong, encountered an unrecoverable error playing this video. Please try again later. It has been doing this for over a week. Everything works fine on my phone. I've tried logging out, restarting the Roku, disconnecting wifi and Roku. Help me please!

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5 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Fox Sports Go won't play live programming

@zcherve

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keeps us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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zcherve
Level 7

Re: Fox Sports Go won't play live programming

Thanks, Danny. I saw that you mentioned this as a fix on a previous post and tried it out. However, it did not fix my issue. I tried this on 2 Roku streaming sticks and a Roku TV and still received the same error.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Fox Sports Go won't play live programming

@zcherve

Thanks for the update.

If the issue remains unresolved, I'd recommend reaching out to Fox Sports Go directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Fox Sports Go channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.foxsportsgo.com/faq
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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zcherve
Level 7

Re: Fox Sports Go won't play live programming

Thanks, Danny. I did reach out to them as well and am waiting a response. Unfortunately, this issue only happens on Roku. I've had no issue on my phone or fire stick.

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Mwdedmon
Level 7

Re: Fox Sports Go won't play live programming

Did you receive a response from Fox Sports Go regarding this issue? I am having the same issue and completed the system restart as stated above. 

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