Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jsaviola142
Level 8

Fox News app does not maintain logon.

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About every third use, the Fox app requires repeat of the logon process with your carrier information.  

Why does the app not maintain a persistent logon?

Constant logon is tedious and annoying!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Fox News app does not maintain logon.

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@Jsaviola142 

Thanks for the post.

Please be aware that some channels may require you to re-authenticate the channel to ensure that you are an authorized user.

For more information about that channel's functionality, you'll want to contact Fox News support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Fox News app does not maintain logon.

Jump to solution

@Jsaviola142 

Thanks for the post.

Please be aware that some channels may require you to re-authenticate the channel to ensure that you are an authorized user.

For more information about that channel's functionality, you'll want to contact Fox News support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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