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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Fox News Channel not working right!

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A couple of weeks ago, Fox News channel started acting poorly.  It constantly freezes up and at other times is extremely slow.  Everything else with my TV works great, so I am assuming Roku has the problem on their end.  It's been 2 weeks and it's still not fixed.  Please advise if it will ever be fixed, so I can make plans to switch to a better working platform.

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Roku Employee
Roku Employee

Re: Fox News Channel not working right!

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@Jimpi 

Thanks for the update.

If the issue remains unresolved, I'd recommend reaching out to Fox News support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Fox News channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.foxnews.com/contact

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Fox News Channel not working right!

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@Jimpi 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Fox News Channel not working right!

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I'm afraid that removing and reinstalling the Fox News channel does no good.  Even after resetting the TV and trying it in various orders.

Another problem is that you only have a certain amount of time to choose a segment that you want to see. If you take too long, it takes you back to the video you were previously watching.  

I'm afraid it's messed up beyond repair.  The news channels on Pluto are very reliable, and I have started using Pluto TV, instead of the Fox News channel.

 

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Highlighted
Roku Employee
Roku Employee

Re: Fox News Channel not working right!

Jump to solution

@Jimpi 

Thanks for the update.

If the issue remains unresolved, I'd recommend reaching out to Fox News support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Fox News channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.foxnews.com/contact

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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