Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ES
Level 8

Fox News Channel automatically selects Fox News GO after about 10 seconds

When I opened Fox News Channel the Fox News GO is automatically selected after about 10-15 seconds without any action on my part.  Even if I select a show I want to see it still selects the Fox News GO.

I abort the Fox News Go by using the 'Back' button which prompts me to 'Sign In'.   A code is generated for me but I use the 'Back' button again to get out completely.

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4 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Fox News Channel automatically selects Fox News GO after about 10 seconds

@ES 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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ES
Level 8

Re: Fox News Channel automatically selects Fox News GO after about 10 seconds

I have tried your suggestion several times but the issue remains.

Thanks anyway.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Fox News Channel automatically selects Fox News GO after about 10 seconds

@ES 

Thanks for the post.

If the issue remains unresolved, I'd recommend reaching out to Fox News directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Fox News channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.foxnews.com/contact

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Rjh123
Level 7

Re: Fox News Channel automatically selects Fox News GO after about 10 seconds

I have the exact same experience. Started several weeks ago when Fox updated their Roku app. 

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