Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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streaming-fan
Level 7

Re: Fox New App requiring re-authentication every 2 or 3 mintues

THANK YOU!!!!!! That fixed it. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Fox New App requiring re-authentication every 2 or 3 mintues

Hi everyone,

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue is still not resolved, please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Once we have this information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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oldbreezy
Level 9

Re: Fox New App requiring re-authentication every 2 or 3 mintues

I have tried this and all of the other fixes suggested by users and admin’s alike. Nothing seems to work. 

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oldbreezy
Level 9

Re: Fox New App requiring re-authentication every 2 or 3 mintues

Roku device model: Roku TV 7141X; TCL Model 50S421
-serial number: YN00KW071823
-device ID: NMC94K071823
-software OS/version: 9.3.0 build 4194-30

Fox News channel, version 3.14, September 17, 2020

tracker ID 23-415–919

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RokuDanny-R
Roku Employee
Roku Employee

Re: Fox New App requiring re-authentication every 2 or 3 mintues

@oldbreezy 

Thanks for the information.

I have passed along your information to the appropriate team to look further into.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Tags (1)
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Heiseygirl
Level 7

Re: Fox New App requiring re-authentication every 2 or 3 mintues

Having the same issue nothing works

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SEC1078
Level 8

Re: Fox New App requiring re-authentication every 2 or 3 mintues

The good news is that it should start working again a few days after the election and won't start acting up again for 3 more years.

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jim1234
Level 7

Re: Fox New App requiring re-authentication every 2 or 3 mintues

We have the same issue of the Fox News app requiring re-authentication once a day. Was there a resolution that has worked?

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