Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Lamphere
Level 7

Flickr crashing on all my Roku's! Help!

Flickr is crashing on all roku's at once???? This is happening at on 2 different internet locations

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7 REPLIES 7\
DBDukes
Community Streaming Expert

Re: Flickr crashing on all my Roku's! Help!


@Lamphere wrote:

Flickr is crashing on all roku's at once???? This is happening at on 2 different internet locations


It could be an issue with the Flickr servers. Or it could be the app, which was developed by Roku.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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interactive_ace
Level 7

Re: Flickr crashing on all my Roku's! Help!

I have the same problem on two different Roku playesr, stick and ultra

[personal information removed]

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RokuMary-F
Roku Employee
Roku Employee

Re: Flickr crashing on all my Roku's! Help!

Hi @Lamphere @interactive_ace,

Thanks for reaching out on Community. We'd like to investigate and try to help.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.
Regards,
Mary

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dahowell
Level 7

Re: Flickr crashing on all my Roku's! Help!

Flickr app not generating an access code to my Roku Express.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Flickr crashing on all my Roku's! Help!

Hey @dahowell

Thanks for the post.

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to the channel's customer support team to report the issue and get help. They can resolve the issue you are having with the access code.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Diallo
Level 7

Re: Flickr crashing on all my Roku's! Help!

Roku 3, TCL Series 6, Roku Premiere. Flickr App previously worked. I have been logged out of my account, and cannot log back in. 

Roku Ultra purchased today when I thought the flickr problem was only with the television can't even load the app. 

I have followed the prompt to report the issues when the problems first arose with the television. Since then the other devices have been disassociated with my flickr account with no means to re-associate. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Flickr crashing on all my Roku's! Help!

@Diallo

Thanks for the post.

Please see @RokuKariza-D's previous post for further assistance with the issue you are experiencing.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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