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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 9

Re: First HBO Max, Now Peacock... Roku needs to be more flexible


@Paddypods wrote:

@Infensus wrote:

@Paddypods wrote:

@Infensus wrote:

The argument that a person bought a Roku TV, or other smart TV and then doesn't want to buy "another" device doesn't make much sense.

 


Hi. Here are some reasons why someone who paid good hard-earned money for a smart TV does not want to buy an additional separate streaming device:

1) Smart TVs are expensive, long-term investments, whereas sticks and most boxes are not.

2) Smart TVs should have all streaming services easily accessible on one home screen, so the viewer does not need to switch inputs. 

3) Smart TVs are supposed to reduce the clutter, so viewers deal with fewer cables and power cords and remote controls.

Maybe you don't care about these reasons, but many of us do. And it may seem like switching inputs is not a big deal, but it is inconvenient when I'm looking at my TV's home screen deciding what to watch, and I don't think about that other service for which I am paying, because it is only accessible via that other separate device. Also, people who have more than one smart TV should not have to buy a separate stick/box for each TV, nor should they be expected to move one portable device from TV to TV just to watch one subscription service in a different room.


So - any TV a person buys these days will be a smart TV.  I recently looked for the old fashioned basic one and did not see any.  Therefore, whatever you buy will be either Android or Roku (let me know if you see something different - always curious).

TV's are long term expenses, but the software on them is not.  This is why I say that people shouldn't discard a TV simply since the OS may no longer be maintained.  So, eventually I hope people will add a streaming device to a TV to:

- Keep the TV OS current at a much reduced cost.

- Potentially diversify the TV to support more than 1 OS.

Your points 2 & 3 can easily be solved by purchasing a Harmony Hub by Logitech.  With the press of 1 button the device can power on your TV, power on a cable box or surround sound, change to the proper input, and reduce clutter.  No additional remotes required.  Very cool device.  It can't hide cables though...

So - the point I was making is that it doesn't make sense that a person would never add another device since it is much cheaper than buying another TV.  Eventually, a person will have to in order to run the then current version of apps built for the newer OS of that time.

 


Thanks for the clarification. I thought you were suggesting that someone who has just bought a smart TV should also be expected to buy a separate device for that new TV. Instead, you meant someone whose smart TV OS is no longer being supported can improve it by purchasing a stick/box rather than replacing the TV. I see that point. Although, I hope it is many years before my new Samsung TV will no longer update to the latest Tizen OS.

In this case, though, the reason we are all having this discussion in this forum has nothing to do with an aging OS. We are caught in the middle of an apparent struggle over ad fees, user data, and whether the device manufacturers can control the user experience. I just replaced the dumb TV in my living room with the Samsung I mentioned. A month into Roku not giving me access to the HBO Max app, I looked at non-Roku sticks and boxes for the dumb TV. Then I decided to just make the investment in a smart TV. Unfortunately, while Samsung does have HBO Max available, it currently does not have Peacock TV. (Though a Peacock rep told me that "other platforms" will be supported in the future when I asked about a Tizen version of the app.) Meanwhile, I also took advantage of a sale on Fire Sticks and learned how to sideload unsupported apps. So now I have three different platforms available to stream my subscriptions.

I just think it shouldn't be this way. And I'm lucky that I can afford this. 

As for the Logitech hub, I've been using a Harmony universal remote for years. But I'm actually replacing it with a SofaBaton, assuming it works as advertised. It's a remote, not a hub, but it allows you to set up the kinds of routines you described, and it claims to control non-IR devices like my Roku Ultra and the new Fire Stick, which my Harmony remote can't do. 

And fyi, Android and Roku aren't the only smart TV options. Those two are separate OS platforms that are integrated by TV manufacturers like Sony and TCL, but other TV manufacturers have their own smart TV platforms. Samsung, LG, and Vizio all created their own operating systems. I like the Samsung Tizen OS. My sister has an LG, which seems a bit more complicated than Tizen. I haven't looked into Vizio.


Consumers will always be in the middle of issues like this. It shouldn’t be expected that apps will always be developed for 3 or more OS’s, or that every TV manufacturer will always release all apps on their platforms, or many other reasons.

I still advocate people having multiple platforms  

 

 

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Level 8

Re: Roku either adds Peacock or lose me as a customer/promoter

I feel the same as most people commenting.  I've had my Roku for about 2 years.  I gave a set of Roku devices to my parents for Christmas.  When my Samsung smart TV was no longer getting app updates, I slapped a Roku on there too.  Now I'm giving it until September.  If there aren't changes I'm slowly changing to Android TVs, for both my parents and myself.  I liked the convenience of just downloading an app on Roku instead of "casting" from my phone.  But what's the point when the content I want isn't available on Roku?

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Level 9

Re: Roku either adds Peacock or lose me as a customer/promoter

I've no idea why the premier streaming platform is lacking major streaming services both ROKU and Amazon fire tv lack and and peacock however on my kindle fire tablet I've been able to side load the

PlayStation app,max and peacock all by allowing 3rd party content and typing  PlayStation apk, HBO max apk and peacock apk and you're going to have to find the right download and install it but even without the apps being in the Amazon store I've got them working on my kindle!

 

Roku either needs to have the channels available or risk losing their premier streaming platform title even if it's a side/private channel and not officially on ROKU .

If it's on the 3rd generation Apple tv and that's an end of life product because it lacks the 4th generation and up user interface that's just embarrassing for ROKU.

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Level 9

Re: First HBO Max, Now Peacock... Roku needs to be more flexible


@RokuDanny-R wrote:

Hi everyone,

Thanks for the posts and the feedback.

Please be aware that Peacock is currently not available on the Roku platform. For more information visit .......

We have passed along your concerns to the appropriate team.


Thanks,
Danny


No kidding, Danny. Sending your customers back to the content provider just shows how greedy and ridiculous Roku as a company has become. That is NO WAY TO TREAT YOUR CUSTOMERS.

Let's try to organize a boycott of using our Roku devices for a week to show just how ticked off we, as consumers, are regarding Roku's behavior.

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Level 8

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

Not threatening, Danny -- but it would really help if you could convey to your bosses just HOW displeased their customer base is about this.

And has been said -- Roku's not a monopoly, so we have options if this kind of behavior continues....

 

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Level 7

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

I love my Apple TV 4K. Fair warning though, the remote SUCKS! I have that on my main tv. But I’ve got 3 other TVs and it’s not economical to get Apple TV’s for every one. I’d love not to have to reinvest in another streaming device, but I watch a lot of HBO. If Max isn’t available, the choice is pretty easy. I’ll choose the device that streams what I watch, not watch what my device streams. 

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Level 8

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

You can get HBO Max on your iPhone, iPad or Android Smartphone, and stream it to your HDTVs using Chromecasts or Plex if any of your televisions have it.

I'm guessing that not all four of your televisions are Ultra High Def with High Dynamic Range? If not, all you need is the plain old Chromecast 2nd or 3rd Gen for $30 (or even 1st Gen if you have one lying around as I do!). You'll only really want the Chromecast Ultra (UHD w/HDR), for $70, if you've got a second UHD set, or are planning to upgrade one of your spare sets in the near future.

Or.... we can all just keep beating up on Danny until he can get his bosses to listen and give us what we're asking for....

Sylvester the Cat Halo.gif

 

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Level 7

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

I get that you can do this, but this whole thread is about NOT being required to buy an alternate device to get what should be there in the first place. Of course you can cast to your TV if you buy a Chromecast. However, we have Roku devices that we already paid money for, or Roku-based TVs for which the entire reason for buying them was because it was Roku.

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Level 9

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

It is my understanding that these forums are designed to help each other.    Clearly many of us are unhappy we can't get the content we want on our Rokus.   There's not much we can do about that.   I/we are only sharing our solutions for getting that content.

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Level 7

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

This will definitely make me think twice about choosing Roku on my next TV purchase.