Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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y2jman
Level 9

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

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ok i'm good because I can watch hbo max on my apple tv but for the likes of me how heck folks can actually watch hbo on roku if hbo go is dead today

 

I just chatted to hbo max apparently it didn't work out he told me used direct tv email and password to sign in hbo new app wrong apparently have to signed up hbo?

 

now how is that possible if never have to  used direct tv now app  in past only used hbo go then select direct tv as my tv provider

 

if signed up hbo website does that mean have to subscribe to hbo we already got hbo direct tv so I don't know what is going on

 

anybody help me on this situation

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Bliff
Level 7

Re: Roku Gatekeepers

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@AKThunder wrote:

Dear Roku,

You have been a constant in my life for over a decade. I have given you to multiple family members, purchased many myself, and always recommended you when I had a new friend join the world of streaming. I love your easy to use interface, and the small amount of ads when compared to the Fire TV. However starting this year with the Fox app before the Super Bowl, disputes have made Roku no longer the one stop shop for streaming. Recently HBO Max has been left off the platform, as well as the upcoming Peacock. While it takes two to tango, and the public will never know the whole story, many, like myself feel that the cable companies have been replaced by new tech masters. Roku should be the one stop shop for things streaming. I recently bought a Roku TV to replace an old one, and despite my initial enthusiasm, I keep finding disappointment with every new app you don’t carry. We all left cable due to disputes, and I guess we should have seen this coming. After a decade maybe I need to move to an android box or a more open source option in the future. Thanks for the good years!


This is my situation as well. Been a big Roku user but found myself looking at other options this morning.

StreamerUser
Level 15

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

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@NokuFooYou wrote:

When one company can come to terms with HBO/TimeWarner, and another can't, blame the company that can't.  It's not anything but GREED on the part of Noku abandoning their customners


For the record, the deal struck today between Amazon and WarnerMedia is not about HBO Max - its a temporary placeholder deal to allow customers to continue using HBO Now via the rebranded HBO app (a deal Roku and WarnerMedia already had) while all parties continue to negotiate over HBO Max.

https://www.msn.com/en-us/entertainment/news/hbo-now-subscribers-can-continue-to-stream-on-amazon-af...

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cha0sman
Level 7

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

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When I first used HBO Max on my web browser, it made me sign up with a new account for HBO Max. It still uses my cable company's login and such (and it is still included with my cable package). It's presumably because it is a new service and its database is most likely not linked to the old service's database. 

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mojo13
Level 7

Add HBO Max & Peacock immediately or reimburse me for all 3 of my Roku devices.

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Hello. I would like to know what the status is of adding HBO Max & Peacock to the Roku store. I own 3 Roku devices, including a TCL 65" TV, and I am VERY frustrated by your refusal to give me the services I paid for. I bought Roku devices because of your promise to be a neutral service, clearly that is no longer the case. If you are not adding these services in the immediate future than I expect a full refund on all 3 my Roku devices as they are unable to meet me needs as originally promised.

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mmg
Level 8

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

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@Toddwrtr wrote:

@marsbars wrote:

Have we got an update from Roku in the last month about how these "negotiations" are going? I am almost at the point of buying a different streaming device. There are other devices out there that allow all of these streaming apps.

Is this the best way to get Rokus attention? They wont be able able to push their roku store if there arent any of their devices in peoples home.


And that is why I think we need to have an organized boycott, where we disconnect our Roku devices for a set period of time, at least one week, so Roku can see a major dip in ad revenues caused by the lack of connected devices. But it has to be an organized boycott and Roku execs need to be aware of when that boycott takes place for them to see the significance of that dip in revenue. 


I like this idea, a lot! I wonder what would be a good time to do this. Actually, starting tomorrow seems ideal, because that's the day you cannot watch HBO on Roku in any form (until today you can at least watch HBO Go).

StreamerUser
Level 15

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

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@mmg wrote:

I like this idea, a lot! I wonder what would be a good time to do this. Actually, starting tomorrow seems ideal, because that's the day you cannot watch HBO on Roku in any form (until today you can at least watch HBO Go).

https://www.msn.com/en-us/entertainment/news/hbo-now-subscribers-can-continue-to-stream-on-amazon-af...

"There’s also the other elephant in the room: Roku. HBO Max hasn’t landed on the platform either, and HBO Go is also being sunset. But unlike Amazon, WarnerMedia and Roku already had a deal in place to let HBO Now customers continue streaming in the newly designated HBO app."

https://variety.com/2020/digital/news/hbo-max-peacock-roku-amazon-streaming-1234703977/

"Roku has a deal to keep an “HBO” app, which is replacing HBO Now as of Aug. 1, while talks over HBO Max continue."

(emphasis mine)

It would be good if some of you hyperbolic claimants took just a little time to inform yourselves about the facts of the situation before posting...

 

NokuFooYou
Level 9

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

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I stand corrected for the people with a firestick up their... HBO Max is not on fire stick,  HBO is.  So, I can watcj HBO, which is the point of this tread.  I would settle for any access of HBO on Noku, instead, I get multiple banners that say "bye bye, **bleep**"

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fluke
Level 13

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

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@StreamerUser wrote:

@mmg wrote:

I like this idea, a lot! I wonder what would be a good time to do this. Actually, starting tomorrow seems ideal, because that's the day you cannot watch HBO on Roku in any form (until today you can at least watch HBO Go).

https://www.msn.com/en-us/entertainment/news/hbo-now-subscribers-can-continue-to-stream-on-amazon-af...

"There’s also the other elephant in the room: Roku. HBO Max hasn’t landed on the platform either, and HBO Go is also being sunset. But unlike Amazon, WarnerMedia and Roku already had a deal in place to let HBO Now customers continue streaming in the newly designated HBO app."

https://variety.com/2020/digital/news/hbo-max-peacock-roku-amazon-streaming-1234703977/

"Roku has a deal to keep an “HBO” app, which is replacing HBO Now as of Aug. 1, while talks over HBO Max continue."

(emphasis mine)

It would be good if some of you hyperbolic claimants took just a little time to inform yourselves about the facts of the situation before posting...

 


I think there are people that have posted that know about the HBO (formerly HBO Now) app but do not care.

There are two reasons that HBO app just increases the level of frustration:

(1) There is no way to activate the HBO app with a cable provider sign in

(2) Getting the HBO app costs the same as HBO Max without getting access to the additional content

It should be easy to see why people would feel cheated regardless of if they were HBO Go or HBO Now with only getting the HBO app on Roku.

As to who is at fault for the situation, that opinion seems to different between individuals.  But if the new promoted service is so called HBO "Max" then that kind of implies the HBO app is just the HBO "Less" version.

 

The other factor, for me at least, is how HBO Max competes with other services.

For $15 per month, HBO Max currently offers 183 movies with a Rotten Tomatoes score of 90% or higher but only in HD.

For $13 per month, Netflix currently offers 198 movies with a Rotten Tomatoes score of 90% or higher but only in HD.

For $16 per month, Netflix provides Ultra-HD.

HBO Max is nearly the same price as Netflix in UHD but they don't offer UHD.

HBO Max is also more expensive that the HD plan on Netflix with slightly less movies hitting the 90%+ rating level.

That seems to me like HBO Max is also providing less while costing more.

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JayDofMO
Level 7

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

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I used a Chromecast (Second Gen) for years on a small scale HDTV. In June, I decided to splurge on a 4K TV that happened to be a TCL Roku Smart TV. I was more interested in the display and three HDMI ports than the Smart TV features. (My roommate who uses the same TV has a Fire Stick and between that and my Blu-Ray player, we were swapping out devices on the HDTV, which only had two ports.) However, I was very quickly sold on having a nice interface to access all my streaming services. It's nicer to just use one remote for the TV and use it to navigate the streaming services from a ready to go menu. Also, no having to store all the apps on my phone!

I haven't bought a plan for Peacock, but I did sign up for the discounted monthly rate for HBO Max, mainly because I was interested in the Studio Ghibli catalog. (Also their upcoming DC original shows, although those won't be coming for awhile, so I'll probably unsubscribe then sign back up when those come around.) But I haven't used HBO Max much lately. Part of this is HBO Max's fault as Warner Brothers already split up some of their content into other services they didn't merge into HBO Max at launch (DC Universe and Boomerang). When it came to content available at launch, they really fumbled as there was just a few more offerings than the HBO Now service. The lack of apps on Roku and Fire devices was also a frustration as they charge quite the premium price. It's more than Netflix's HD plan (although with the promo discount I landed, it's exactly the same for me.

I at least have the option to do Peacock and HBO Max on Chromecast, but it's very inconvenient to have to go over to my Chromecast.

I know we're not privy to the negotiations and often the news we get can be slanted depending on who's saying it. I'm just disappointed that all three companies involved in these decisions are taking months to resolve this while customers are having to either look for alternatives or workarounds or decide what services or products they will or won't use in the future.

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