Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Film Rabbits streaming app

The Film Rabbits streaming app keeps stopping and loading every 30 seconds to about a minute.  I have tried multiple shows on the app and they all do the same thing.  I have 3 Roku devices wired and wireless.  This problem is consistent on all 3 devices.  All 3 Roku devices are updated to the latest update.  It just started having this problem after the channel started running advertisements.  I have 200mbs Download x 30mbs upload internet speed.  Anyone else having this issue on this particular streaming app?

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3 Replies
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Roku Employee
Roku Employee

Re: Film Rabbits streaming app

Hi,

Thanks for letting us know about the issue that you are experiencing.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

Please keep us posted!

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Film Rabbits streaming app

I tried your suggestion and could not find Film Rabbits through the channel selection through my roku via the TV so I went online and added it through the roku website and still cannot play any movies on Film Rabbit

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Roku Employee
Roku Employee

Re: Film Rabbits streaming app

@Janetk 

Thanks for the note.

Please be aware that if your device is not support by a channel, the channel will not found in search.

For a list of supported devices that the Film Rabbits channel supports, you would need to contact the channel provider.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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