Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Filebrowser channel comes up when I start Roku

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Hi 

I'm not sure if this is a problem with my roku.

I installed XITE channel and when I play a music video it frequently freezes and reboots. When reboot is finished a new channel called "filebrowser" appears on my channel list and then disappears.

I tried to open the channel and it shows folders like pkg and some other stuff but then disappears.

 

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Level 19

Re: Filebrowser channel comes up when I start Roku

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Hi everyone, 

Thanks again for letting us know what you're seeing. There is no need to worry, this is just a system channel that you are seeing. We are working on resolving this issue, and no action is needed on your part. Once the issue is cleared up, the channel will disappear from your home screen. 

 

Thanks,

Tanner

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Level 19

Re: Filebrowser channel comes up when I start Roku

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Hi there, 

Thanks for reaching out. Could you please provide more information about the issue you're seeing:

- When did you first notice this?

- Could you provide a picture/video of this occurring on your screen? 

- Which model of Roku device are you using? (Settings>System>About) 

 

Thanks,

Tanner

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Level 7

Re: Filebrowser channel comes up when I start Roku

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we just noticed this 'file browser ' channel this week on our Roku. we havent done anything new or downloaded any new channels to our account, but am not sure what this is. just yesterday we watched a video on Roku tv channel'the other day but am not sure why this came up. when you go into the channel tl 'remove it', you cant do so. you can only move its location on the list.
please advise on what i should do.
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Level 7

Re: Filebrowser channel comes up when I start Roku

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This is happening for us also. It started happening when the Add Channel option became available on the home screen. We do have a pin to install apps..to restrict our kids from installing channels.
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Level 7

Re: Filebrowser channel comes up when I start Roku

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Has roku found out why this has happened mine has been doing it for a few weeks now
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Level 19

Re: Filebrowser channel comes up when I start Roku

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Thanks for continuing to share the updates here.

Could you please specify which model of Roku device you are seeing this on, and provide a picture of where it appears on the Roku home screen? 

 

Thanks,

Tanner

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Level 16

Re: Filebrowser channel comes up when I start Roku

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interesting....there must be a terminal in there too........

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Re: Filebrowser channel comes up when I start Roku

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This is happening to mine as well. It is, like previous consumers have mentioned, showing up where my channels are in the home screen. The model I own is a Roku Premiere 4K Streaming Media Player, Black, 3920R. It looks very suspicious. The font that says "file browser" is grainy and the picture for the "channel" in the square is stretched out. It is quite odd and doesn't appear as if it belongs or is owned by Roku. Honestly, it looks like malware.
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Level 16

Re: Filebrowser channel comes up when I start Roku

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Yeah maybe a Trojan intriguing as heck.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 7

Re: Filebrowser channel comes up when I start Roku

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Hi, same thing happens to me as well
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