Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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vinouomosette
Level 7

Favorites on Spectrum app

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I have filtered favorite channels for watching using the spectrum app on my roku. After I turn off my tv, and turn it back on at another time, the channel list defaults to all channels. Is there a way to set the favorites filter as the default view?

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RokuTannerD
Level 19

Re: Favorites on Spectrum app

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@vinouomosette  Thanks for reaching out. For questions related to a channel's features or functionality, we'd recommend contacting the channel provider directly for more assistance. They can best assist with questions related to their channel. You can reach Spectrum support directly here: https://www.spectrum.net/contact-us/

 

Thanks,

Tanner

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RokuTannerD
Level 19

Re: Favorites on Spectrum app

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@vinouomosette  Thanks for reaching out. For questions related to a channel's features or functionality, we'd recommend contacting the channel provider directly for more assistance. They can best assist with questions related to their channel. You can reach Spectrum support directly here: https://www.spectrum.net/contact-us/

 

Thanks,

Tanner

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dmcorreale
Level 7

Re: Favorites on Spectrum app

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We are having the same issue and I just called Spectrum.  They said it has been a known issue since about 2 days ago and the technicians are working on it.  If it hasn't been resolved by next week, call back and they'll open a special request.

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vinouomosette
Level 7

Re: Favorites on Spectrum app

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Thanks dmcorreale!

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trsproule
Level 7

Re: Favorites on Spectrum app

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Just got a new roku box and having same issue with channel filter settings lost on entering the app again.

Any updates from spectrum on this issue?

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vinouomosette
Level 7

Re: Favorites on Spectrum app

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No, I have not received any updates from Spectrum. They have not resolved the issue with the app. When I turn on my TV, the settings default to all channels. I have to manually change the setting to favorites every time. 

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Goodwood427
Level 7

Re: Favorites on Spectrum app

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It's a year later and the problem's still there. Can no longer set reminders either. Thanks a lot Spectrum!!

djwdur
Level 7

Re: Favorites on Spectrum app

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Yep.  Favorites in the Spectrum Roku app is useless.  Says it's setting them but the Fav list isn't updated.  Absurd they still haven't fixed this.

RokuDanny-R
Roku Employee
Roku Employee

Re: Favorites on Spectrum app

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@djwdur

Thanks for the post.

As state previously in this thread, for questions related to a channel's features or functionality, we'd recommend contacting the channel provider directly for more assistance. They can best assist with questions related to their channel. You can reach Spectrum support directly here: https://www.spectrum.net/contact-us/

 

Thanks,

Danny

Danny R.
Roku Forum Moderator
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Congoboy
Level 7

Re: Favorites on Spectrum app

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Still after 3 years now there has been no effort by spectrum to fix this issue! Please keep complaining to them to get them to take action!