Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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kjv71
Level 8

Favorites on Spectrum TV

For some reason I cannot figure out how to add new Favorites to Spectrum TV list. Any help would be appreciated. Thank you so much.

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10 Replies
RokuTannerD
Level 19

Re: Favorites

Thanks for the note. We'd recommend contacting the channel developer for more help using their channel (app) on the Roku platform. You can reach Spectrum support here: https://www.spectrum.net/contact-us/

Cheers,
Tanner
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kjv71
Level 8

Re: Favorites

Thank you, Tanner. However, with persistence, I figured it out. Settings > Preferences > Manage Favorites.

Thank you, again.

Kit
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Carole29
Level 7

Re: Favorites

I just got the straming stick + I dont see preferences on here Ugh

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RokuDanny-R
Roku Employee
Roku Employee

Re: Favorites

@Carole29 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum support here: https://www.spectrum.net/contact-us/

Thanks,
Danny

Danny R.
Roku Forum Moderator
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DonnyG
Level 7

Re: Favorites

Hit Back, Guide, Navigate to the Channel, Press Left to Highlight the Channel, there will be a Heart to the left of the screen to select the channel as Favorite.  Annoying, but every version of the app there is a different navigation to select Favorites, and selecting in one app (e.g. iPad) does not select on Roku.

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ToddSt
Level 7

Re: Favorites

Thank You, it was driving me crazy trying to figure out where it was.

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SEF37
Level 7

Re: Favorites

But it does not always save channel to favorites. I have tried to save a channel several times and it does show up in favorites.

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SEF37
Level 7

Re: Favorites

Correction on my previous post. Should have read ‘does not save to favorites’. Sorry

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Jhaupt63
Level 7

Re: Favorites

I have my favorites set, but I seem to lose them all the time. Very frustrating

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