Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jaylen29
Level 7

Fast foward/ rewind blank screen

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When fast forwarding and rewinding on my spectrum app it's just a blank screen and can't see where I am so I have to guess where to stop

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RokuDanny-R
Roku Employee
Roku Employee

Re: Fast foward/ rewind blank screen

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@Richierich146 

Thanks for the post.

As @makaiguy mentioned, many channels on Roku are developed and maintained by the channel provider themselves. For more information about that channel's features and functionality, you'll want to contact the channel support directly to inquire further. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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makaiguy
Level 21

Re: Fast foward/ rewind blank screen

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Each channel creates, provides, and maintains its own app to stream their channel to the Roku, as well as deciding and programming its features. Roku only provides the platform on which the 3rd party channel apps run. You should direct your questions and concerns to the channel, in this case Spectrum. (Exceptions are the two channels provided by Roku, The Roku Channel and Roku Media Player. For these you should contact Roku.)

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Richierich146
Level 7

Re: Fast foward/ rewind blank screen

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This reply is not accurate 

 you get a visual preview when fast forwarding on Apple TV. 
it’s not a streaming service problem it’s a Roku problem. I fast forwarded the same show recorded on Spectrum side by side on same TV Roku Ultra  and Roku Premium vs Apple TV 4K. With Apple you get a preview so you know when to stop. With Roku you are flying blind. Kind of useless. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Fast foward/ rewind blank screen

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@Richierich146 

Thanks for the post.

As @makaiguy mentioned, many channels on Roku are developed and maintained by the channel provider themselves. For more information about that channel's features and functionality, you'll want to contact the channel support directly to inquire further. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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makaiguy
Level 21

Re: Fast foward/ rewind blank screen

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@Richierich146 wrote:

This reply is not accurate 

 you get a visual preview when fast forwarding on Apple TV. 
it’s not a streaming service problem it’s a Roku problem. I fast forwarded the same show recorded on Spectrum side by side on same TV Roku Ultra  and Roku Premium vs Apple TV 4K. With Apple you get a preview so you know when to stop. With Roku you are flying blind. Kind of useless.


Believe what you want. The version of the Spectrum app that Spectrum created for Apple TV does what you want.  The version of the Spectrum app that Spectrum created for Roku does not.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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atc98092
Community Streaming Expert

Re: Fast foward/ rewind blank screen

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@Richierich146 wrote:

This reply is not accurate 

 you get a visual preview when fast forwarding on Apple TV. 
it’s not a streaming service problem it’s a Roku problem. I fast forwarded the same show recorded on Spectrum side by side on same TV Roku Ultra  and Roku Premium vs Apple TV 4K. With Apple you get a preview so you know when to stop. With Roku you are flying blind. Kind of useless. 


Just because their app on one device has a feature doesn't mean their app/channel on the Roku has the same feature. Different programming languages that might not offer the exact same functionality. The problem is the Spectrum app/channel, not the Roku. 

Dan

Roku Community Streaming Expert

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RJ77
Level 7

Re: Fast foward/ rewind blank screen

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I believe this IS a Roku issue, and it’s possibly related to ‘power’. I had issues with my Roku Premiere plugged into a wall outlet. I switched to the USB port power and my ‘overheating’ issue went away, only to be replaced by a ‘low power’ issue. Frustrated, I bought a second Roku Stick. Now I’m having this Fast Forwarding issue. The temporary solution (from Philo) is to reboot, but I have to reboot periodically. I hate when technology mixes, an issue develops, and vendors simply point fingers at each other while the customer suffers.

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atc98092
Community Streaming Expert

Re: Fast foward/ rewind blank screen

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@RJ77 wrote:

I believe this IS a Roku issue, and it’s possibly related to ‘power’. I had issues with my Roku Premiere plugged into a wall outlet. I switched to the USB port power and my ‘overheating’ issue went away, only to be replaced by a ‘low power’ issue. Frustrated, I bought a second Roku Stick. Now I’m having this Fast Forwarding issue. The temporary solution (from Philo) is to reboot, but I have to reboot periodically. I hate when technology mixes, an issue develops, and vendors simply point fingers at each other while the customer suffers.


You haven't described exactly what your issue is, so we can't tell for certain the thread title is appropriate. What channel are you using (sounds like Philo)? What firmware is your Roku on? Exactly which model Roku are you using? 

But as already answered on this thread, Roku does not develop or support the majority of channels found in the Channel Store. They provide the platform, and others develop and support the individual channels/apps. If a particular channel has a problem, but the Roku itself is operating normally, along with other channels, then the problem is with that particular channel. The Channel Store says Philo is the developer of their own channel, and that's who has to address the questions here. If 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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