Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Each channel creates, provides, and maintains its own app to stream their channel to the Roku, as well as deciding and programming its features. Roku only provides the platform on which the 3rd party channel apps run. You should direct your questions and concerns to the channel, in this case Spectrum. (Exceptions are the two channels provided by Roku, The Roku Channel and Roku Media Player. For these you should contact Roku.)
Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640