Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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GayleA
Level 7

Fast forward and Rewind don't work on YouTube anymore

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I have a Roku Ultra. I don't see the steps to fix the problem of my remote not scanning forward or backward in YouTube. It just stopped scanning 2 days ago. I have to keep pressing the remote instead of simply holding it down. It's a pain. 

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CoryKent7
Level 7

Re: Fast forward and Rewind don't work on YouTube anymore

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I don't know about your device in particular, but on my Roku device I fixed this problem by restarting my system. I did this by selecting the following on home screen: settings—>system—>power—system restart. When my system came back on my YouTube app worked properly again. I hope that helps you!

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4 Replies
PJG061073
Level 8

Re: Fast forward and Rewind don't work on YouTube anymore

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GayleA
Level 7

Re: Fast forward and Rewind don't work on YouTube anymore

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I'm new to using this community. I don't understand it already. I can see everyone's problems (some of which are the same problems I'm having). What I don't see on anyone's posts are the resolutions to the problems. Can someone explain to me how this site works? Also, I hate the fact that Roku support isn't easily accessible. I've been putting off another problem because Roku support isn't easily accessible. Oh how I miss "Customer Service". 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Fast forward and Rewind don't work on YouTube anymore

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@GayleA

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Youtube support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Youtube support here: https://support.google.com/youtube/?hl=en#topic=9257498
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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CoryKent7
Level 7

Re: Fast forward and Rewind don't work on YouTube anymore

Jump to solution

I don't know about your device in particular, but on my Roku device I fixed this problem by restarting my system. I did this by selecting the following on home screen: settings—>system—>power—system restart. When my system came back on my YouTube app worked properly again. I hope that helps you!

View solution in original post

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