Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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GayleA
Level 7

Fast forward and Rewind don't work on YouTube anymore

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I have a Roku Ultra. I don't see the steps to fix the problem of my remote not scanning forward or backward in YouTube. It just stopped scanning 2 days ago. I have to keep pressing the remote instead of simply holding it down. It's a pain. 

1 Solution

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CoryKent7
Level 8

Re: Fast forward and Rewind don't work on YouTube anymore

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I don't know about your device in particular, but on my Roku device I fixed this problem by restarting my system. I did this by selecting the following on home screen: settings—>system—>power—system restart. When my system came back on my YouTube app worked properly again. I hope that helps you!

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23 REPLIES 23\
PJG061073
Level 8

Re: Fast forward and Rewind don't work on YouTube anymore

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GayleA
Level 7

Re: Fast forward and Rewind don't work on YouTube anymore

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I'm new to using this community. I don't understand it already. I can see everyone's problems (some of which are the same problems I'm having). What I don't see on anyone's posts are the resolutions to the problems. Can someone explain to me how this site works? Also, I hate the fact that Roku support isn't easily accessible. I've been putting off another problem because Roku support isn't easily accessible. Oh how I miss "Customer Service". 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Fast forward and Rewind don't work on YouTube anymore

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@GayleA

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Youtube support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Youtube support here: https://support.google.com/youtube/?hl=en#topic=9257498
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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CoryKent7
Level 8

Re: Fast forward and Rewind don't work on YouTube anymore

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I don't know about your device in particular, but on my Roku device I fixed this problem by restarting my system. I did this by selecting the following on home screen: settings—>system—>power—system restart. When my system came back on my YouTube app worked properly again. I hope that helps you!

Buenocoffee
Level 7

Re: Fast forward and Rewind don't work on YouTube anymore

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on your Roku device,

goto: settings 

click OK 

goto: system

click OK

goto: Sytem restart

click OK

WHILE IT IS RESTARTING TAKE OUT THE BATTERIES THAT ARE IN THE REMOTE (not sure if it is necessary but I did it anyway). 

Replace batteries. 

now you should be able to do a fast forward/rewind without having to scrub 10 seconds at a time 

My success comes from my God.
CoryKent7
Level 8

Re: Fast forward and Rewind don't work on YouTube anymore

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@Buenocoffee wrote:

on your Roku device,

goto: settings 

click OK 

goto: system

click OK

goto: Sytem restart

click OK

WHILE IT IS RESTARTING TAKE OUT THE BATTERIES THAT ARE IN THE REMOTE (not sure if it is necessary but I did it anyway). 

Replace batteries. 

now you should be able to do a fast forward/rewind without having to scrub 10 seconds at a time 

 


This is a complete repeat of my instructions, except for the addition of replacing batteries. Replacing batteries will not make a difference. If you're remote works it has good batteries. If you can use it to reset the TV, then it doesn't need new batteries at all.

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everblissful
Level 7

Re: Fast forward and Rewind don't work on YouTube anymore

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Thank you!! It's been so frustrating not fast forwarding on YouTube. Your advice was perfect!

CoryKent7
Level 8

Re: Fast forward and Rewind don't work on YouTube anymore

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@ wrote:

Thank you!! It's been so frustrating not fast forwarding on YouTube. Your advice was perfect!


I'm glad it worked. I have to say, it does keep happening. Not every day, but probably once a week or every two weeks. Seems random, but the fix I posted has still worked every time.

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marisaandalex
Level 7

Re: Fast forward and Rewind don't work on YouTube anymore

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This fixed it!!!