Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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miniskunk
Level 8

Re: Fast Forward and Rewind Freezing Requires Reboot

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JIF- "I use ATT Now and ultra 2020. System freezes when fast fwd - but only on CBS that is on ATT lineup."

 

Check for the latest update if you are still having freezing.

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Kristin2
Level 9

Re: Fast Forward and Rewind Freezing Requires Reboot

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Jif to check for update go to settings-system-system update- then go right once to check now to see if you have a new update available.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Fast Forward and Rewind Freezing Requires Reboot

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Hi everyone,

Thanks for the posts.

We believe this issue is resolved. We would recommend checking for a manual update for your device to see if you can update to OS 9.4.1 build 4236. For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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urbnsr
Level 9

Re: Fast Forward and Rewind Freezing Requires Reboot

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Thank you very much. After manual update (I was assuming automatic update would happen), we have not had Philo freeze up. Thanks again.

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8700xUser1975
Level 7

Re: Fast Forward and Rewind Freezing Requires Reboot

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Big thank you to the roku team for fixing this issue! 

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t_a_g
Level 8

Re: Fast Forward and Rewind Freezing Requires Reboot

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I've been running the update for several days now and can confirm that at least for me the problem appears to be resolved. Fast forwarding in Philo no longer causes a lock up!

Thank you for the fix Roku!

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REALspiffy
Level 9

Re: Fast Forward and Rewind Freezing Requires Reboot

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I'm no longer getting the ff preview screen. Anyone else? Dunno if related.

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miniskunk
Level 8

Re: Fast Forward and Rewind Freezing Requires Reboot

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I have noticed this usually happens with live content. Once it is finished and available in your saved shows, image previews of where you are in the program should be visible.

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