Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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bmcg540
Level 7

Fandangonow is down. Can't replay titles I own or rent new ones

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Anyone else having issues with Fandangonow?  I can't access my movies and rental services are not available.  I tried to report to Fandangonow directly but their site won't load.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Fandangonow is down. Can't replay titles I own or rent new ones

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@Auros01 @bmcg540 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact FandangoNow support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach FandangoNow support here: https://www.fandangonow.com/help

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Auros01
Level 7

Re: Fandangonow is down. Can't replay titles I own or rent new ones

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I am having a similar issue. The entire FandangoNow menu is very slow to load. If I try to go to my Movie Watchlist or Library, nothing loads and then it says "We are temporarily unable to get your watchlist.  Please try again a bit later." It gives a similar message when trying to load the library.

I tried logging out and logging back in but this did not fix it.  I also tried hiding that menu and then un-hiding it but that did not fix anything.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Fandangonow is down. Can't replay titles I own or rent new ones

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@Auros01 @bmcg540 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact FandangoNow support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach FandangoNow support here: https://www.fandangonow.com/help

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

Jaxfan
Level 7

Re: Fandangonow is down. Can't replay titles I own or rent new ones

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Cannot even get to the Fandango help screen gets an error! 

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Nothappywithrok
Level 7

Re: Rented movie on FandangoNOW and it is not in my Movie Library

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Total ripoff. Got charged immediately but no movie was made available.   Last time for me!!! 

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tfoth
Level 7

Re: Fandangonow is down. Can't replay titles I own or rent new ones

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I have tried to move my movies from Fandango Now to Vudu and have not been able to do.  Fandango just deleted all my movies.  Your list of movies are in Your Roku account. Terri

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