Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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yyy16898
Level 7

FandangoNow subtitles out of sync

I have a Roku Premiere 4k streaming device that is connected to my 4K TV.  I have various apps, including AppleTV, MoviesAnywhere, Google Play, and FandangoNow. FandangoNow is the only one where I have subtitles out of sync with the movie.  Most of the time they are slower, and a few movies are very slow. I have tried pausing, restarting the movie / the app, turn off my TV, made sure my device is up to date, and none of those things seem to help. And I don't have the issues with other apps I mentioned. 

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2 Replies
MaryFranco
Roku Employee
Roku Employee

Re: FandangoNow subtitles out of sync

Hi @yyy16898,

Thanks for the post.

Some channel manages its own content programming, including closed captions/subtitles on contents. Reach out to the channel If changing the captions on the Roku settings does not resolve the issue. 

You can reach Fandango support here: https://www.fandangonow.com/help

Thanks,

Mary

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makaiguy
Level 20

Re: FandangoNow subtitles out of sync

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall to get the latest version may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

Let us know how you make out.

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