Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Fandango doesn't work for buying or renting movies

When I load Fandango on my roku, renting has always been easy, now the only thing available is the trailer. When you go to rent it says "other actions currently unavailable". Why happened. Have they broken off with Roku?

2 Replies
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Roku Employee
Roku Employee

Re: Fandango doesn't work for buying or renting movies

Hi,

Thanks for letting us know about the issue that you are experiencing.

For more information about that channel's features and functionality, you'll want to contact Fandango support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Fandango doesn't work for buying or renting movies

I am experiencing the same issue. Roku TV TCL. OS 9.2
Issue ID 18-470-553
It has been about a week since it stopped working.
Roku tech support has opened a case
“Movie Store by Fandango” and “TV Store by Fandango”, both preloaded, stock, on RokuTV main, home menu will not start. App cannot be uninstalled or reinstalled. Only option is to log in to Fandango account but won’t accept credentials.
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