Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Fandango Now

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I purchased a movie on Fandango Now channel using a gift card.  The movie would not play.  Fandango now representative stated I needed to contact Roku in order to refund my gift card purchase.  Please help.

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Roku Employee
Roku Employee

Re: Fandango Now

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@Serg0484 

Thanks for the post.

If you made a purchase with a Fandango gift card, you will need to contact the channel provider for further assistance. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Fandango Now

Jump to solution

@Serg0484 

Thanks for the post.

If you made a purchase with a Fandango gift card, you will need to contact the channel provider for further assistance. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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