Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Fandango Now not playing new movies

I have been a long-time Roku user and started using Fandango Now and Ultraviolet when they became available on Roku.  Never had a single problem after purchasing over 70 movies on 3 separate Roku devices.
All of a sudden, after trying to buy and watch The First Man and Bohemian Rhapsody, the movies simply would not play.  All I could get was very colorful digital noise, and no audio at all.  I tried every reset possible on all three Roku devices, different TV's, different HDMI ports, different everything.  Nothing seems to work.  All of my older 70 movies work just fine.
I've been on the phone endlessly with Fandango Now tech support (the worst) and they say it's a Roku issue.  Any ideas?
 
 
6 Replies
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Level 18

Re: Fandango Now not playing new movies

Can't say why those two titles won't play on fandango now, but both are MA (Movies Anywhere) titles, add the MA app to your rokus, link your fandango account to MA, and watch the titles from MA app. Or Vudu, Amazon and Google Play apps once they are linked to MA account as well.

Edmund
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Level 19

Re: Fandango Now not playing new movies

@yeneb Thanks for reaching out.

Could you please provide more information regarding the specific device you are experiencing this issue on? Do these titles play correctly on the web or elsewhere from your Fandango account? 

 

Thanks,

Tanner

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Level 7

unable to access Fandango Now station or purchased movies

I have read comments/replies of others who have experienced this issue.  Here is my specific issue and experiences.

All of a sudden, I was unable to access my movie library or watchlist on FandangoNow through my Roku.  Contacted FandangoNow and was told to log of, log back in.  However, my password wouldn't work on the Roku FandangoNow channel but would work on my computer for the FandangoNow site.

After reading the previous replies to similar issues, I confirmed my login to FandangoNow (via Roku) was still logged out, restarted my Roku and then attempted to log into the FandangoNow Channel - No Success!  I even created another password but still without success.  In fact it now gives the message that I should use the password e-mailed to me from FandangoNow - What!!

Very frustrated with this whole procedure

[post moved to already existing thread]

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Level 7

Re: unable to access Fandango Now station or purchased movies

I have had the same issue with Roku and Fandango now. I can see the movies listed and even watch trailers but can NOT rent or buy movies. So frustrating.

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Roku Employee
Roku Employee

Re: unable to access Fandango Now station or purchased movies

@wranglerka

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

You can reach FandangoNOW support here: https://www.fandangonow.com/help

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: unable to access Fandango Now station or purchased movies

I started having the same issue when trying to play a movie that I rented from FandangoNow on my Roku Smart TV. The movie is still in my library, but it will not play. There is no "Watch Now" or "Play" button. I have been using the service for a long time to rent movies, but I never got my money back and Fandango Customer Support was never able to resolve my issue.

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