Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Nate2494
Level 7

Factory reset roku express

I want to factory reset this roku I recently bought off someone. But I don't want to lose the spectrum app. Will reseting the device remove the app also?

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makaiguy
Community Streaming Expert

Re: Factory reset roku express

I assume you want to factory reset it so you can link it to your own Roku account instead of the former owner's.

If you already have the Spectrum app on your Roku account it should automatically install when you link to your account.  If you don't have the Spectrum app on your account already, you won't be able to add it until Spectrum and Roku come to an agreement and the Spectrum app is put back in the Roku Channel store.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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