Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Alex788
Level 7

Facing Issue while Launching Tennis Web Channel on My Roku

As of now, I am unable to launch Tennis Web Channel on my Roku Express due to the fact that I must use my cable provider. My Roku says "You are not authorized to view this content. Try again" despite the notification on the activation website that the device has been activated.

 

I went through many blogs but couldn't find a solution.

Please let me know any easy way out to fix the issue.

Cheers

0 Kudos
2 REPLIES 2\
StreamerUser
Community Streaming Expert

Re: Facing Issue while Launching Tennis Web Channel on My Roku

Try reinstalling the app:

1) Remove the app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the app

(Otherwise, settings/cached data associated with the app are left behind and it wont be a clean re-install)

 

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Alex788
Level 7

Re: Facing Issue while Launching Tennis Web Channel on My Roku

Thanks. let me check again and get back to you accordingly.

0 Kudos