Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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wynray
Level 7

FOXNOW keeps cutting off

Trying to watch FOXNOW - after a few minutes it cuts off and returns to the home page - have deleted the channel and re-added, but same problem - contacted foxnow and of course they say it's  a ROKU issue - any thoughts or suggestions?

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Roku Employee
Roku Employee

Re: FOXNOW keeps cutting off

@wynray 

Thanks for the inquiry.

Please make sure that after you uninstall the channel, you should restart your device before adding the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to FOX NOW directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the FOX NOW channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator
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