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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RandyW
Level 7
‎12-02-2020 07:33 AM

Established Channel locked out, cannot get new activation code

Hello... I have a Roku 3 4200X since 2016. A channel I use almost daily is suddenly asking for a new activation code, but Roku only shows XXXXXX. It will not refresh for another activation code. I checked the website of the channel and everything seems fine there, but it will not recognize XXXXXX. When I ask Roku for a new code, it says "Loading" on the screen but it keeps spinning. Any ideas?

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Strega
Level 15
‎12-02-2020 09:30 AM

Re: Established Channel locked out, cannot get new activation code

Someone who knows more may correct me, but I assume most of these channel activations happen totally within the channel provider's app and server.  Ie: when I activated amazon prime, the link was to an amazon URL.  I don’t think Roku was involved at all.  As such, I think the fact that you got unlinked, and can't relink may all be due to a server problem at whoever this is. 

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