Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7


I tried to add the Essentrics workout channel last night and it would not load. I kept getting an error message.  Any advice?

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2 Replies
Roku Employee
Roku Employee

Re: EssentricsTV


Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.


Danny R.
Roku Forum Moderator
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Level 7

Re: EssentricsTV

I am also having problems. Essentrics comes up as a choice but cannot add the channel .  It says “coild not add Essentrics workout error 

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