Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I keep trying to add Pureflix on my Roku Express but it continues to give me an error message. I have tried to add directly in the Roku device, in my account on a computer and I even tried downloading the Roku app and tried through there, but nothing.
Others have reported the installation fails if you have no Roku payment method established.
Pure supposition on my part, but based on the above, I'm guessing that Pureflix set up their account with a payment required, but then set the value at $0.00. Even though the amount is zero this may be enough to prevent an installation to an account with no payment method established.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
If after attempting the suggestion above, you are still unable to add the channel, you can try installing it from our website by clicking this link. Once done, run a software update on your Roku device for the channel to show up on your home screen. To do this, go to Settings > System > System update > Check now.