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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Carl22256
Level 7
‎07-08-2020 06:53 AM

Error message- The private channel you are trying to add is not available in your area.

I live in VA, the USA, and get this message when trying to add a private channel- the coed you have entered is for a channel that is not available in your area.  What is going on here?  There is no mention of this in any Roku info that I have been able to find.

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atc98092
Level 21
‎07-08-2020 08:57 AM

Re: Error message- The private channel you are trying to add is not available in your area.

Private channels are not supported by Roku, so they won't be able to provide any information about it. But private channels are just like public ones, and can be restricted by geo-area by the developer. That is who you'd have to contact for any information about any such restrictions. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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