Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Error: TVAPP-00500 with Xfinity Stream Beta

Jump to solution

I stream Xfinity Stream Beta through my Roku to view live TV.  I have been successfully doing this for about the past year.  However, today when I came home from work and tried to view live TV through my Xfinity Stream Beta Roku app I get this "TVAPP-00500" error.  I have been in communication with Comcast and they claim that every is good on their end and that it is a Roku issue.

I have rest my Roku, no luck.  I have factory rest my Roku, still no luck.  I'm here looking for answers as I cannot seem to get in contact with anyone from Roku because Covid-19 killed their customer support.  

I only bought this Roku device so that I could view live TV through Xfinity Stream Beta app, which I had been successful in doing so until today when out of nowhere it just stops working.  This Roku is no useless to me.

0 Kudos
1 Solution

Accepted Solutions
Highlighted

Re: Error: TVAPP-00500 with Xfinity Stream Beta

Jump to solution

The problem was fixed by Comcast issuing an account refresh for each of my 2 Roku boxes. Channels came back immediately. No explanation as to what happened, however. I call them and got in the call-back queue. I only waited about 20 minutes for the call-back. It took only 10 minutes to resolve.

View solution in original post

0 Kudos
9 Replies
Highlighted

Re: Error: TVAPP-00500 with Xfinity Stream Beta

Jump to solution

Same problem here. I can stream on my PC and phone, but there are no channels on my TV.

0 Kudos
Highlighted
Level 7

Re: Error: TVAPP-00500 with Xfinity Stream Beta

Jump to solution

Yeah, definitely seems like a Roku issue.

0 Kudos
Highlighted

Re: Error: TVAPP-00500 with Xfinity Stream Beta

Jump to solution

The problem was fixed by Comcast issuing an account refresh for each of my 2 Roku boxes. Channels came back immediately. No explanation as to what happened, however. I call them and got in the call-back queue. I only waited about 20 minutes for the call-back. It took only 10 minutes to resolve.

View solution in original post

0 Kudos
Highlighted
Level 7

Re: Error: TVAPP-00500 with Xfinity Stream Beta

Jump to solution

A system refresh from Comcast also fixed my problem. Thank you for the information!!!

 

 

0 Kudos
Highlighted
Level 7

Re: Error: TVAPP-00500 with Xfinity Stream Beta

Jump to solution

So I just call Comcast and ask them to refresh my system?  What system?

0 Kudos
Highlighted
Level 7

Re: Error: TVAPP-00500 with Xfinity Stream Beta

Jump to solution

I turned on my TV this morning and opened my Xfinity Stream Beta app via Roku and it looks as if the live TV is working again.  I didn't even do anything.  Makes no sense.  But I guess I got my live TV back.  Yay.

0 Kudos
Highlighted
Level 7

Re: Error: TVAPP-00500 with Xfinity Stream Beta

Jump to solution

Didn’t even have to call Xfinity. I did it through Xfinity assist. They connected me to technical support assist and through there they refreshed my account with my new address. All good now. 

0 Kudos
Highlighted
Level 7

Re: Error: TVAPP-00500 with Xfinity Stream Beta

Jump to solution

Make sure all your Roku devices are all plugged in and connected to internet when they refresh your address. One of mine was not so now I need to have them do it again. 

0 Kudos
Highlighted
Level 7

Re: Error: TVAPP-00500 with Xfinity Stream Beta

Jump to solution

I had the same error message after signing up for Xfinity TV service.  I expected them to send a technician out to set me up, but they said, "just download the app and stream everything."  It didn't work.  I tried calling Comcast customer service.  I waited on hold for several hours over a few days, and talked to three different reps who didn't know what they were doing.  One had screaming children in the background and when I said I couldn't hear her, she put me on hold for ten minutes.  I then hung up.  Another customer service rep asked if my television was "technicolor."  Seriously.  What does that even mean?

Fast forward to this morning (two and a half days after I ordered TV service) - I went to my local Xfinity store and in under two minutes they had moved my order from "confirmed" to "activated" and my streaming TV service now works.  Why on Earth could the three customer service reps that I spoke with not do the same thing?  I know Comcast has a reputation for terrible customer service, but the level of incompetence is just shocking.  I know what I'll be doing if I have issues in the future - going into the store.

0 Kudos