Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Error Message Xfinity Beta -500

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I'm having problems with a roku 3 - I have used it for the Xfinity Streaming app, but more and more it is taking too long to load, buffering, timing out and giving an error message -500. 

Seems to lose wifi even though it is 10' away from the router.  I have reset to factory and did not help. 

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Roku Employee
Roku Employee

Re: Error Message Xfinity Beta -500

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@ja2661 

Thanks for the inquiry.

For more information about that channel's error codes and functionality, you'll want to contact Xfinity support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Xfinity support here: https://www.xfinity.com/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Error Message Xfinity Beta -500

Jump to solution

@ja2661 

Thanks for the inquiry.

For more information about that channel's error codes and functionality, you'll want to contact Xfinity support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Xfinity support here: https://www.xfinity.com/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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