Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Rocuckoo
Level 7

Error: Concurrent Streams Limit on CBS

That is exactly what occurred: I paused my Roku long enough so the floating "Roku" screensaver appeared. I "unpaused"  the "CBS" app and started getting an error about "concurrent streams limit" and I found this forum for help when searching the Web. When I restarted the "CBS" app, the concurrent streams limit error message no longer flashed over my content. Thanks!

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4 REPLIES 4\
Rocuckoo
Level 7

Re: Concurrent Streams Limit on CBS

I guess that is not a permanent fix as I was just streaming on the CBS app today and received the following that stopped playing my show until I clicked OK:

“Concurrent Streams Limit

You’ve reached the maximum number of simultaneous video streams for your account. To view this video, close the other videos you’re watching and try again.” (OK button)

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Kszabo20
Level 7

Re: Concurrent Steams Limit on CBS

Same issue. Just created account moments ago so no way it's been hacked. 

Are they ever going to fix this bug?????

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TJNies
Level 7

Re: Concurrent Steams Limit on CBS

I had not let mine reach the screensaver; it indicated "concurrent" as soon a I opened the app.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Concurrent Steams Limit on CBS

Hi everyone!

Thanks for bringing this to our attention.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

If you are still unable to play videos from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. There might be an issue within that specific channel that needs to be addressed with an update from them.

All the best,
Kariza

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