Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Error Code / MVPD playback issues?

I keep getting a strange image on my Roku channel screen when trying to watch apps like "E!" & sometimes MTV, ESPN, and others. This does not happen with Netflix, hulu, or other generic channels. 

The message always states: "Sorry! we are having some trouble" the MVPD has returned as error code... blah blah.

I have contacted my WiFi and they have not seen an issue like this so it is likely it is coming from the device. Please help 

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2 Replies
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Roku Employee
Roku Employee

Re: Error Code / MVPD playback issues?

@alethea26 

Thanks for the post.

Try removing the channel(s) from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel(s) back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Error Code / MVPD playback issues?

I am having this issue with Bravo. What the heck is going on?!!!

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