Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have just started getting a “Can’t run channel” error on different channels that had recently functioned normally. I deleted several channels as instructed and am still receiving the error. How many channels do I have to delete to get my Roku working again? I never received this error prior to October 10, 2021. I have checked for updates and my system appears current.
I started having the same issue two days ago with Hulu, Discovery Plus, Disney and a few others. Netflix and YouTube are working. I followed all of the instructions in the other posts and still no luck. Roku folks - please respond. I have a Roku TV versus the stick.
I’m done with this nonsense. ROKU thinks it can hold customers hostage while they sit on the hands and do nothing for over 3 weeks. You just lost a customer. And I suspect a lot more will follow. You don’t deserve the business.
It looks like they exposed some functions that allow apps to better handle memory allocation, but it's up to the individual app developers to implement the changes? Seems like many of the big ones haven't? Whatever this update supposedly fixed, it's not a great implementation and needs to be looked at again.
I’m having the same issue. currently the only thing that works is to take out the power from the actual tv, wait about 6 seconds and plug it back in again. the software is up to date! Searching for another update doesn’t help because it’s up to date. Roku staff please assist! Thanks.
Did you restart your Roku before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we suggest giving it a shot once again.
We also recommend restarting the Roku from the Settings menu by navigating to Settings > System > System restart > Restart.