Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RoCustSersux
Level 8

Re: Connected to internet but says i cant connect to some channels

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Do the factory reset.  You'll have to log back in to all your services but it's worth it.  Roku obviously did some update today that screwed everything up.  None of these other "fixes" will help  but factory reset will solve it.  Sucks, but at least it will work again.

Settings, System, advanced system settings, factory reset

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Michelle_Andrew
Level 8

Re: Connected to internet but says i cant connect to some channels

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Factory reset didn’t solve it for me. I did it 4 times and I still can’t connect to sling which is all I use my roku for. I’m pissed

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StreamerUser
Level 20

Re: Connected to internet but says i cant connect to some channels

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@Michelle_Andrew 

What is your model # and firmware version? Settings/System/About

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RoCustSersux
Level 8

Re: Connected to internet but says i cant connect to some channels

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Wow... I'm sorry.  I feel your pain.  I was so ticked earlier.  Did you try removing the sling channel, doing the reset, and then putting the channel back on?  That might work.

By the way. I have 3rokus.  All were ruined today.  This was clearly a Roku update that screwed everything up

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Michelle_Andrew
Level 8

Re: Roku NOT playing Prime, Sling & bunch of others

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Roku NOT playing Prime, Sling & bunch of others. I am having this issue now on my Roku express I have tried everything including factory reset 4 times now and everything else opens exception Sling which is all I use. Did you ever find a resolution for this?

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Michelle_Andrew
Level 8

Re: Connected to internet but says i cant connect to some channels

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Yeah I tried that over and over and over and still not working. Idk what’s up with the update but I hope the fix this fast, they are going to have some very pissed off people. I have tried every single possible way and nothing works.

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Eye144144
Level 8

Re: Roku NOT playing Prime, Sling & bunch of others

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Same issues on a newer roku tcl tv

 

Maybe #roku system itself.

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StreamerUser
Level 20

Re: Roku NOT playing Prime, Sling & bunch of others

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@Eye144144 

You should try the list of workarounds/solutions, in order.

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NMBSC
Level 8

Re: Connected to internet but says i cant connect to some channels

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This problem is still present. Does ROKU monitor the Community and are they aware of the issue so many are having. Is there a way to contact ROKU customer support directly? Customers need answers.

StreamerUser
Level 20

Re: Connected to internet but says i cant connect to some channels

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@NMBSC 

Did you try the list?

Yes, there is limited community monitoring.

You can contact Roku CS directly, however it is only available for higher end models and Roku TVs:

chat/email:   https://support.roku.com/contactus    (choose setup/ultra/other/need more help?)

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