Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I recently added Discovery+. We watched it for about a week before we went on a short trip and when we got back I get an Error code 504 when I try to watch something on it.
All of my other streaming works fine, so it is not the internet connection. I have rebooted my Roku (Model 4670X - Roku Ultra) but it did not make a difference. I first thought perhaps there was an issue subscribing to Discovery+ but my Roku account shows it as being subscribed, and I could not find an email address for sending a support request to Roku itself. And the only option my account gives me concerning Discovery+ is to cancel the subscription.
Yes, I did ask Roku support, but got no answer as of yet.
I first posted here because originally I could not find any email address for Roku support,so I had no way of asking them. However when I Googled "Roku support email" I found their address and sent them the same question I posted here. So far I have not gotten any answer.
Finally heard back from Discovery+. Their first response just told me to uninstall and reinstall the app and told me nothing about the error code. When I responded asking specifically about the error code they told me that it referred to the inability of the app to properly receive content from the server and that it was a networking issue.
Whatever the networking issue was, it had nothing to do with my local internet signal since I could stream from any other app on my Roku, but since the app started streaming properly about an hour after I first received the signal I will probably never know the real issue.
Thank you for reminding me that I needed to be contacting Discovery+ and not Roku.