Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Unmentionables
Channel Surfer

Error 500 when adding a channel using a code

vSKMFx3

I get an error when trying to add the channel through the code. If I click to try again it sends me to an 404 page.

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6 REPLIES 6
Unmentionables
Channel Surfer

Re: Error 500 when adding a channel using a code

I still have this issue, and after contacting Roku support they blamed the channel.

So, I've contacted the channel and after many tries, they concluded the issue is probably on Roku's side.

The error happens inside Roku's website. Can the team at least take a look?

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RokuKariza-D
Roku Guru

Re: Error 500 when adding a channel using a code

Hello @Unmentionables

Thanks for reaching out here in the Community!

Please be advised that channels that can only be added using a code are non-certified or non-supported channels. Since they are not supported, private channel issues and questions must be directed to the channel developer.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Unmentionables
Channel Surfer

Re: Error 500 when adding a channel using a code

This is not an issue with the channel though, as I can't even add it. The error happens during the process as can be seen on the picture I posted.

I've already contact the channel, and as concluded, they have no power over the error if it is on your end. Can you guys AT LEAST take a look on the clear error showing on YOUR website?

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Unmentionables
Channel Surfer

Re: Error 500 when adding a channel using a code

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Unmentionables
Channel Surfer

Re: Error 500 when adding a channel using a code

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kvaibhav39
Channel Surfer

Re: Error 500 when adding a channel using a code

I am also getting same error while adding channel of beta version with vanity access code.
In response i am getting object like this
{

code:"0"

}
with status code 500.
how i test my channel in roku device??
Please help

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