Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Unmentionables
Level 7

Error 500 when adding a channel using a code

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I get an error when trying to add the channel through the code. If I click to try again it sends me to an 404 page.

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3 REPLIES 3\
Unmentionables
Level 7

Re: Error 500 when adding a channel using a code

I still have this issue, and after contacting Roku support they blamed the channel.

So, I've contacted the channel and after many tries, they concluded the issue is probably on Roku's side.

The error happens inside Roku's website. Can the team at least take a look?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Error 500 when adding a channel using a code

Hello @Unmentionables

Thanks for reaching out here in the Community!

Please be advised that channels that can only be added using a code are non-certified or non-supported channels. Since they are not supported, private channel issues and questions must be directed to the channel developer.

We appreciate your understanding.

All the best,
Kariza

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Unmentionables
Level 7

Re: Error 500 when adding a channel using a code

This is not an issue with the channel though, as I can't even add it. The error happens during the process as can be seen on the picture I posted.

I've already contact the channel, and as concluded, they have no power over the error if it is on your end. Can you guys AT LEAST take a look on the clear error showing on YOUR website?

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