Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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GLH98
Level 7

Epix consistent buffering

in the last 3 days Epix has been dropping the signal or buffering. out of all my channels it is the only one to do that. The first week of Epix no buffering. I have ethernet to the Roku with 71 Mbps. Sirius at 1pm everyday gives me a error code 33 the only 2 channels out of 8 that give me fits

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RokuMary-F
Roku Employee
Roku Employee

Re: Epix consistent buffering

Hi @GLH98,

We appreciate your contact regarding your playback issue.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
You can reach Epix Now support here: support@epix.com

Thanks,

Mary

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