Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Goon
Level 7

Episode list and playing out of order

So tried out AMC plus on roku channel to watch Gangs of London. Listed first was episode 3 (which I believe is actually episode 2 but AMC cut the episodes shorter than sky?).  So I went back to watch episode one. Autoplayed the next episode and after some really confusing scenes of people dying who I noticed was in the next episode came to realize it skipped me all the way to episode 9. Luckily I'm doing a 7 day free-trial but I can't see me going through with this any further

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Episode list and playing out of order

@Goon

Thanks for the post and letting us know about the issue you are experiencing.

I have passed along your concerns to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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EastcoastJoe
Level 7

Re: Episode list and playing out of order

Samething happened with History Channel Vault Roku Channel on a Roku Ultra. Was playing Forged in Fire Season 2, at somepoint it skipped several episodes, then all of a sudden it went to the last episode in Season 4. In general I detest autoplay and whish I could turn it off altogether.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Episode list and playing out of order

@EastcoastJoe

Thanks for the post.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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