I have been watching a TV series on Shout TV Factory. One of the episodes comes up, can be selected, but when I try to play it, it quickly opens to the screen to start playing and then goes back to the screen with the show description. Other episodes play normally. What causes this and how can it be fixed. I have another Roku on another TV and this episode loads and plays fine there.
This has also happened with another Roku channel where an entire series does the same thing - but other series selections play fine.
I have tried reloading the channel - no difference.
Please help!