Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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CG86
Level 7

Email for Free Trial to Pandora Premium Not Working

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As a brand new Roku owner I received an email from them (Roku) this morning letting me know I have 3 free months of Pandora Premium. But when I click the link to activate it, it goes to a blank page and the Roku site has no mention of this offer. Trying to deal with Tech Support doesn't work in any way because they keep telling me to contact the channel instead of having any answers. Has anyone else had this issue and if so, how'd you resolve it?

Clicking the link to add the offer leads to a blank white page with nothing on it.Screen Shot 2020-11-03 at 1.05.07 PM.pngScreen Shot 2020-11-03 at 1.05.34 PM.png

Thanks.

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Email for Free Trial to Pandora Premium Not Working

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Hi everyone,

Thanks for the post.

Please be aware that this offer is available to devices that are linked between 9/25 - 11/6 and have not been previously subscribed to Pandora.

If you meet this requirements and are still having issues obtaining this offer, please feel free to reach out to our Support team for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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6 Replies
Alli
Level 8

Re: Email for Free Trial to Pandora Premium Not Working

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I am currently having this issue.  I can not figure out a way to trouble shoot.  Have you received and feedback?

CG86
Level 7

Re: Email for Free Trial to Pandora Premium Not Working

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I emailed for support re: the issue. I was told I’d receive a reply in 24hrs but that came & went with no reply from Roku unfortunately.

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Alli
Level 8

Re: Email for Free Trial to Pandora Premium Not Working

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How did you email support?  I contacted Pandora and they responded immediately but couldn’t help me.

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CG86
Level 7

Re: Email for Free Trial to Pandora Premium Not Working

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I reached out through their website. Finally got an answer today asking me to try and hook it up through a different Roku Tv when the one I have is less than two days old.

I get many emails each day from Roku promoting their product but tech support seems non-existent. (Maybe Fire was a better idea!) #MightBeTimeToReturn

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RokuDanny-R
Roku Employee
Roku Employee

Re: Email for Free Trial to Pandora Premium Not Working

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Hi everyone,

Thanks for the post.

Please be aware that this offer is available to devices that are linked between 9/25 - 11/6 and have not been previously subscribed to Pandora.

If you meet this requirements and are still having issues obtaining this offer, please feel free to reach out to our Support team for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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CG86
Level 7

Re: Email for Free Trial to Pandora Premium Not Working

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Thanks for your reply. I wasn't a previous Pandora member.

My account was brand new. Roku sent me the link a day after I signed up but No one at Roku could answer the question unfortunately.

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