Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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evegood
Level 7

Email Log in For a New Channel

I signed up for BritBox with an email that is different from the one attached to my Roku account.  I tried to change the email on the BritBox website but of course I had opened an account with the email attached to my Roku account, but did not open my BritBox subscription with that email.  When I try to sign into BritBox on my TV the email attached to my Roku account is already filled in and I can't delete it to enter this email. Any suggestions?
Thanks, 
Eve
 
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boogernose
Level 18

Re: Email Log in For a New Channel

I had that problem recently and found consistency is best.

But it involves calling support at that channel.

theyll fi it.

---A problem clearly stated is a problem half solved---.
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