Channel Issues & Questions

[RonK]

EWTN is one my home screen, however, when I point and click the EWTN site comes up for about 3 seconds and the screen returns to the ROKU Home screen!   I have removed channel and restarted ROKU box and re-added EWTN, to no avail, problem remains the same.  EWTN Channel has worked for a number on months but not now!

[Djstarz61]

I am having the same problem

[RokuDanny-R]

@RonK @Djstarz61 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the EWTN channel (app), that is likely an indication that the issue lies within that particular channel. We can help pass along the feedback, but in these cases, the channel provider will likely need to investigate the issue in order to help resolve it.  

Thanks,
Danny

[jhaninger]

My remotes on my THREE Roku Ultra used to be able to FF, RW and Pause videos, but not anymore. I called EWTN and they said they haven't changed anything on their end. Are you having this issue?

[swjessup2166]

YES!  I'm having the same problem, across multiple ROKU boxes/remotes.  Tried removing the channel and restarting ROKU, but nothing works.  Able to navigate to each show/program within EWTN but then cannot Rew, FF, pause, etc.  Nothing.  Sure would be nice to have these functions working correctly again!

[Conniem]

Same problem her God help us...need my channel thank you 

[nursesusan]

Just happened tonight too ... I tried the removal process but did not resolve.

Strange!

[RokuDanny-R]

@nursesusan 

Thanks for the post.

If the issue remains unresolved, I'd recommend reaching out to EWTN channel directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the EWTN channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny