Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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phenderson288
Level 7

ESPN stopped working

The ESPN channel stopped loading for no apparent reason. I get a message that my program is not available try again later.  This has been going on for several days. I'very tried removing and reloading the channel but nothing changes.

 

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7 REPLIES 7\
StreamerUser
Community Streaming Expert

Re: ESPN stopped working

Try:

1) Log out of the ESPN app:  Settings/Account Information/Select account/Continue

2) Remove ESPN app: Highlight ESPN app, Options (*), Remove

3) Restart Roku:  Settings/System/System restart/Restart  <-- MUST DO THIS HERE!!

4) Re-install ESPN app (and login/re-activate)

StreamerUser
Roku Community Streaming Expert

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phenderson288
Level 7

Re: ESPN stopped working

I've been through that process several times and nothing chnages.

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StreamerUser
Community Streaming Expert

Re: ESPN stopped working

Its important you follow the directions exactly - if you dont first log completely out of the ESPN app, and dont restart your Roku after removing the ESPN app, the reinstall wont work to correct the issues.

Assuming you've fully updated your Roku (Settings/System/System updates/Check now), you'll need to contact ESPN for further help.

StreamerUser
Roku Community Streaming Expert

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phenderson288
Level 7

Re: ESPN stopped working

Under settings I don't find an Account Information option.  I have to assume that I don't have the ESPN app open since I only get the message "Content is not available at this time.  Please try again later" when I try to open it. 

 

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eh4873
Level 7

Re: ESPN stopped working

I am getting exactly the same error yesterday and today."Content is not available at this time. Please try again later". 

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makaiguy
Community Streaming Expert

Re: ESPN stopped working


@phenderson288 wrote:

Under settings I don't find an Account Information option.


Me neither.  This is on a Roku Streaming Stick+ Roku device.  Perhaps the menu system on a Roku TV does include this - can't check my bedroom Roku TV as my wife is using it.

Roku Community Streaming Expert

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Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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eh4873
Level 7

Re: ESPN stopped working

I had the same error. I also found that Disney + was down. I worked with the Disney+ support team and they were blocking my IP Address. They fixed that and both ESPN+ and Disney+ started working. The fact that ESPN+ was working on my mobile when I was using Cellular Data but not when I used the wifi pointed us in the right direction. Good Luck!

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