Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jprebish
Level 7

ESPN app not working. Comment of "Media Not Allowed" - Not related to ESPN+ issue

I've been trying to access ESPN app through Roku for days without luck.  It is not an ESPN+ channel, it is ESPN, ESPN2, ESPNU, ESPN3, ACCN - all which are accessible through my cable subscriptions.  It works on the computer, on the smart phone, but not on Roku.  Both ESPN and Cable Provider say it's Roku.  If not solved soon, I am returning Roku and trying either firestick or chromecast.  So frustrating!!!

4 REPLIES 4\
jacksoncadwell
Level 7

Re: ESPN app not working. Comment of "Media Not Allowed" - Not related to ESPN+ issue

Did you ever figure this problem out? The same thing is happening to me.

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DBDukes
Community Streaming Expert

Re: ESPN app not working. Comment of "Media Not Allowed" - Not related to ESPN+ issue

First, confirm you have a service that includes ESPN as part of the TV package: cable, satellite, or streaming service.

If not, that's your problem.

If you do have such a service, and you are able to authenticate the app against it, and you're still getting that message, we need to verify a couple of things.

What is your Roku model number? What is your Roku OS?

Settings > System > About

That may impact suggestions on resolving.

By the way, have you tried the following? It's three steps, and all three are required, and this is the only correct order to do them:

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app

If you haven't tried that, do so.

DBDukes
http://www.mystreaminglife.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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EnviroAg96
Level 7

Re: ESPN app not working. Comment of "Media Not Allowed" - Not related to ESPN+ issue

i’ve been struggling with the same issue on my Roku 3 and TCL Roku TVs.  I have all ESPN channels and SEC Network via my cable subscription but want to watch college baseball on Roku on the ESPN app.  Never had a problem with SECN+ streams but suddenly tells me “Media not allowed”

I logout, remove channel, reinstall channel and login fresh with my Comcast xfinity credentials, still does not work...but works fine on my phone. ESPN app.

here is the solution:  when authenticating via ESPN.com\activate, your Roku gives you a code to enter, then my xfinity credentials always automatically authenticated from my phone.  You have to remove that from iPhone settings > Tv Provider then do private web browsing option on Safari, THEN go to ESPN.com/activate, enter the code from your Roku, then it should not automatically authenticate.  Enter username and password for your TV provider then it works, no more “Media not allowed” error.

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EnviroAg96
Level 7

Re: ESPN app not working. Comment of "Media Not Allowed" - Not related to ESPN+ issue

i’ve been struggling with the same issue on my Roku 3 and TCL Roku TVs.  I have all ESPN channels and SEC Network via my cable subscription but want to watch college baseball on Roku on the ESPN app.  Never had a problem with SECN+ streams but suddenly tells me “Media not allowed”

I logout, remove channel, reinstall channel and login fresh with my Comcast xfinity credentials, still does not work...but works fine on my phone. ESPN app.

here is the solution:  when authenticating via ESPN.com\activate, your Roku gives you a code to enter, then my xfinity credentials always automatically authenticated from my phone.  Even though it says success, it won’t work.  You have to remove the credentials from iPhone settings > Tv Provider then do private web browsing option on Safari, THEN go to ESPN.com/activate, enter the code from your Roku, then it should not automatically authenticate.  Enter username and password for your TV provider then it works.

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