Good Morning Community,
This has been an ongoing problem for several months.
I have an ESPN and Tennis Channel via my Cable Service provider (COX). I downloaded the ESPN and Tennis Channels onto my ROKU Ultra. I have attempted to register and login via the ROKU verification pages on the device. These channels repeatedly deny that I have ACCESS when I attempt to use them on my ROKU.
One peculiar irregularity with both these channels is that when I attempt to logon via my service provider (COX), the ROKU ultra does NOT allow me to put in my username and password. Instead, it states that I have successfully logged into the provider by just clicking on the COX emblem. BUT, as stated above, I CANNOT use either of these channels on my ROKU Ultra because it always states that I do not have access (Yes, I do have a COX Cable Subscription that is functional and I can access both these channels/networks on the internet with my COX username and password).
I have deleted the program, unsubscribed, restarted the device, reinstalled the program, and resubscribed as stated in previous solution posts. This does not work for me.
I believe there is a software issue with both of these channels (and possibly others). I truly hope ROKU will do something to address this issue as several others in the community have had this exact same problem.
Thank you for your help.
Gratefully,
TJ Little
