Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Hampton
Level 7

Dragracing production channel videos not retrieving

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I added this channel and when I try to play the video, it goes to retrieving with a loading bar then goes back to the main screen and doesn’t load or retrieve. So we can’t watch the episodes. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Dragracing production channel videos not retrieving

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@Hampton

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Dragracing production channel videos not retrieving

Jump to solution

@Hampton

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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