Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Downloaded ID discovery

I have downloaded ID discovery to watch episodes of something and it has the episodes locked and I contacted my cable provider and it said that I needed to contact roku so what do I need to do now to get the episodes unlocked and the app is free

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Roku Employee
Roku Employee

Re: I’ve downloaded I’d discovery

@Thari26 

Thanks for the inquiry.

Have you tried to authenticate the channel with your cable provider credentials?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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