Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Thari26
Level 7

Downloaded ID discovery

I have downloaded ID discovery to watch episodes of something and it has the episodes locked and I contacted my cable provider and it said that I needed to contact roku so what do I need to do now to get the episodes unlocked and the app is free

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: I’ve downloaded I’d discovery

@Thari26 

Thanks for the inquiry.

Have you tried to authenticate the channel with your cable provider credentials?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Debmarpir
Level 8

Re: Downloaded ID discovery

You contact ID. The problem is, I have done this 4 times and they are still unable to figure out why my ID signs out daily. No other app does this. I therefore put this at the door of ID and not my provider, Xfinity. 

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Debmarpir
Level 8

Re: I’ve downloaded I’d discovery

Oh yes. This is someone different. I have to do it daily!!!!

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