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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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bcampbell
Level 8
‎04-22-2020 12:35 PM

Dove Channel

Anyone out there subscribe to Dove Channel? I have been having problems with sign in. The channel will continue closing with every attempt. I have made sure app, roku up to date, I've tried restarting roku, I've deleted Dove app and reinstall the app. I even went as fare as restoring my roku soundbar to factory settings. I have contacted Dove about the issue, all I get is a run around. Any suggestions would be great. Please Help Thanks all Bonnie

 

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makaiguy
Level 16
‎04-22-2020 01:35 PM

Re: Dove Channel

When reinstalling did you use this 3 srep method?:


Remove channel

Restart Roku to make sure there's nothing of the removed channel hanging around in the unit's memory.

Re-install the channel.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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khaki
Level 8
Wednesday

Re: Dove Channel

I've been having the same trouble with the Dove channel. I have the free version, but it has been stopping in the middle of movies and completely logging out of the channel. I've tried uninstalling and reinstalling the channel and resetting roku. I wondered if the purchased option works better?

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